Shipping & Delivery

Updated October 28, 2026. Before placing a Serunilo order, review the destination, available delivery option, charges and final total at checkout.

Expected processing and transit

We estimate average fulfillment at 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit is 5–11 business days. Business days run Monday through Friday, excluding public holidays. These estimates do not guarantee delivery on a particular date.

Eligibility and charges

Checkout indicates whether the selected goods can be ordered for the destination and displays available shipping charges and applicable taxes. An active market does not guarantee every item or address is supported.

Tracking references

Available tracking details are supplied after dispatch. A carrier scan may appear later than the shipment notice. Goods may travel in separate parcels with different references and arrival dates.

Recipient accuracy

Check recipient, address, unit and requested contact details. Send corrections to support@serunilo.com immediately. We confirm whether amendments remain possible at the relevant fulfillment or carrier stage.

Customs and tax allocation

Use the disclosures for your order at checkout. A lawful import or local collection charge not included in the total may be allocated to the recipient only as disclosed and permitted by law. Do not assume every duty is prepaid or an undisclosed tax arrangement applies.

Changes to an estimate

Holidays, remote areas, weather, customs review and carrier disruption can affect timing. We investigate concerns and explain material changes. If a US order cannot be dispatched within the promised or legally required period, we seek consent to revised dispatch timing or offer cancellation and a prompt refund for unshipped goods as required by law.

Missing or damaged delivery

Email the order and tracking reference. Check carrier notices, safe places and household members where relevant. Keep damaged packaging and provide available photographs. We assess the facts and appropriate remedies without excluding mandatory rights.

Failed delivery

Contact us about an undeliverable, refused or uncollected parcel instead of assuming cancellation. Any reshipment proposal or lawful, substantiated cost is explained in light of the reason and carrier outcome. Related requests are addressed in the Return & Refund Policy.